I’ve just read Carol Lundquist’s letter regarding her problems with Comcast [“Rebooting Comcast,” July 31.] I don’t think she knows that Montgomery County has an Office of Cable and Communication Services. They will “run interference” with a resident with Comcast, Verizon or any other cable or communication services.
[The Montgomery County Office of Cable and Communication Services has an office at 100 Maryland Ave., Rockville. It can be reached at 311 or 240-773-8111.]
For a few months several years ago I could not get any sort of satisfaction from Comcast. I originally signed up for a special $29.99 per month rate but they kept billing me $60. Even after reminding them of my special, I kept getting bills for $60 and if I didn’t pay I would get several letters insisting I pay $60.
One telephone call to an investigator and I got a call from a supervisor from Comcast and everything was straightened out. I also got an apology from Comcast!
Karoline Dunne, Silver Spring